Refund policy
All parts replaced under warranty are subject to return. Please retain packaging and ship it back to the original sender.
No returns or exchanges on installed electrical parts. This excludes active warranty repairs done under the direct direction of Thunder USA tech support.
Should the item be returned to our facility due to an inaccurate shipping address provided by the customer, the customer will be responsible for covering the return shipping costs associated with reshipping to the correct address.
A non-defective accessory may be returned to Thunder Laser USA within 30 days of the date of receipt for a refund of the original purchase price with the following amendments/fees:
1.) Thunder Laser USA will refund neither the original shipping cost nor the shipping and handling fees incurred from the return.
2.) No refund will be granted for equipment which has been opened, used, or tampered with in any way which jeopardizes Thunder Laser USA’s ability to re-market or resell the product.
3.) Due to the underwriter’s use of terms, we are unable to issue refunds for equipment leased, but can issue an exchange. Numbers 1 and 2 also apply here.
4.) To return any product clients must email our Customer Service Department prior to shipping for approval. We will not accept any unapproved returned shipments.
Lost or Undelivered Parcel Policy:
If the tracking number indicates that the parcel has been delivered, but the customer has not received the item, a claim must be filed with the postal services. Thunder Laser USA will then wait for the claim to be processed before assessing the possibility of reshipping another part and covering the associated costs. For the purpose of this policy, a parcel is considered "lost" or "undelivered" if it has not reached the intended recipient within a reasonable timeframe despite being marked as delivered via the provided tracking information.
1. Reporting a Lost Parcel:
Customers must report a lost or undelivered parcel to Thunder Laser USA within 3 days of the expected delivery date.
2. Investigation Process:
Upon receiving a report, Thunder Laser USA will initiate an investigation into the lost or undelivered parcel. This may involve collaboration with the relevant postal services and a review of the tracking information.
3. Customer Cooperation:
Customers are required to cooperate fully with Thunder Laser USA during the investigation. This may include providing additional information, documentation, or any other assistance necessary for the resolution process.
4. Claims with Postal Services:
If the investigation determines that the parcel is indeed lost or undelivered, Thunder Laser USA will file a claim with the postal services responsible for the delivery.
5. Waiting Period:
Thunder Laser USA and the customer will need to await the resolution of the claim with the postal services. The waiting period may vary depending on the policies and processes of the postal services involved.
6. Reshipment and Cost Coverage:
Upon successful resolution of the claim, Thunder Laser USA will assess the situation and, if deemed appropriate, will reship the lost or undelivered items to the customer at no additional cost.
7. Customer Refund:
In cases where reshipment is not feasible or if the customer prefers a refund instead, Thunder Laser USA will provide a refund for the lost or undelivered items.
8. Timeframe for Resolution:
Thunder Laser USA will make every effort to expedite the resolution process. However, the timeframe for resolution may vary based on the complexity of the investigation and the responsiveness of the postal services.
9. Communication:
Thunder Laser USA will maintain open communication with the customer throughout the entire process, providing updates on the status of the investigation and resolution efforts.
10. Exceptions:
This policy does not cover situations where the customer provided an incorrect shipping address or if the parcel was confirmed as delivered by the postal services.
Note: Thunder Laser USA reserves the right to update or modify this policy as needed. Customers are encouraged to review the policy periodically for any changes.